FAQs

Placing an order at TRUSJOY is a seamless and efficient process.
Follow these easy steps to get the products that will elevate your daily experiences:

Browse and Select:
Explore our curated selection of smart living solutions, home essentials, and outdoor gear. Once you've found the perfect items, simply add them to your cart.
Review and Agree:
Head to the checkout, review your selected items, and make sure everything is just right. Click on "I agree with the terms of service" to proceed.
Checkout Quickly:
With a swift click on "Buy Now," you'll be directed to a streamlined checkout page. Here, provide the necessary information, including your shipping address and contact details.
Choose Payment Method:
Select your preferred payment method from our available options. Rest assured, our payment process is secure and designed to protect your information.
Confirm and Pay:
After entering your payment details, take a moment to review your order. Once satisfied, hit "Pay Now" to confirm your purchase.
Sit Back, Relax, and Await Delivery:
Congratulations! Your order is now complete. Our team will swiftly process it, and soon your carefully chosen products will be on their way to your doorstep. You can track your order for real-time updates.

At TRUSJOY, we believe in making your shopping experience effortless, ensuring that the journey from selection to delivery is as enjoyable as the products themselves. If you have any questions or need assistance, our customer support team is always here to help. Thank you for choosing TRUSJOY!

At TRUSJOY, we want to make your shopping experience as convenient as possible. To ensure a seamless and secure transaction process, we offer a variety of trusted payment methods. Choose from the

following options:

Visa

MasterCard

American Express

Discover

Debit Card

PayPal

Apple Pay

Google Pay

Bank Transfer

Payment Processing Time:
We understand the importance of quick and efficient payment processing. Here's what you can expect:

Credit/Debit Cards: Transactions are typically processed instantly, ensuring prompt order confirmation.

Digital Wallets:Payments made through digital wallets like PayPal, Apple Pay, and Google Pay are swiftly processed for a quick and secure checkout.

Bank Transfers: While bank transfers may take a bit longer, they provide a secure way to transfer funds directly. Processing times may vary depending on your bank.

Please note that actual processing times may be influenced by factors such as banking procedures, verification processes, and potential technical issues. Rest assured, our team is dedicated to minimizing processing times to enhance your shopping experience, for more visite Payment Options page .

Security Measures:
Ensuring the security of your transactions is our top priority at TRUSJOY. We employ advanced technologies and industry-standard practices:

SSL Encryption: Our website uses HTTPS and SSL encryption to securely transfer data between your browser and our site.

Powered by Shopify: TRUSJOY is proudly powered by Shopify, a leading e-commerce platform known for state-of-the-art security measures and PCI DSS compliance.

Global Trust: Shopify is trusted by reputable stores worldwide, attesting to its reliability and security.

Constant Monitoring: Our security team diligently monitors and updates our systems in real-time to identify and mitigate potential threats.

We want you to shop with confidence, knowing that your personal and financial information is handled with the highest level of care and security. If you have any questions or concerns, our support team is here to assist you.

Updates and Changes: We are committed to providing the best service, and as such, this information may be updated periodically. Check back on this page for the latest information, and thank you for your continued trust in TRUSJOY. For the most up-to-date list of accepted payment methods, please visit our Payment Options page.

Orders at TrusJoy are processed within 2-3 business days if made before 10:00 PM.
Domestic shipping, with estimated delivery in 14-28 business days, comes with free shipping. You'll receive a Shipment Confirmation email containing your tracking number, active within 24 hours. While we strive for timely delivery, please be aware of potential delays during high order volumes. TrusJoy is not responsible for customs, duties, or taxes. If products are damaged during shipping, contact the carrier to file a claim. Your trust in TrusJoy is appreciated!

Tracking your order is a breeze at TrusJoy. Once your order is processed, you will receive a Shipment Confirmation email containing your tracking number(s). Simply check your email and click on the provided tracking number. The tracking information will be active within 24 hours, allowing you to monitor the real-time progress of your delivery. Thank you for choosing TrusJoy!

Products can be returned if they remain in their original condition and packaging. Used or customer-damaged products are not eligible for a refund. Request a Return Authorization Number by emailing return@trusjoy.com with a detailed reason, along with supporting pictures or a video.
Upon approval, you'll receive the RA# and the address of the nearest warehouse for return. Use a trackable mail service to ensure your refund. After examining the returned package, a full refund will be issued to your original payment method, and a refund receipt will be emailed to your original address.

Late or Missing Refunds: Refunds are issued promptly upon approval. If you haven't received your refund, check your bank account, contact your credit card company, and allow some processing time. If issues persist, please contact us.

Delivery Time: Orders typically ship within 2-5 business days. If your order hasn't arrived within the estimated delivery times, contact our support team at support@trusjoy.com.

Tracking Numbers: All tracking numbers are emailed to customers as soon as tracking information becomes available.

Address Changes and Order Cancellation: Email us immediately if you've entered the wrong shipping address. We'll attempt to address it, but once processed or shipped, changes may not be possible. Order cancellation is not allowed once processed; cancellations before processing incur a 15% fee. Please note that invalid reasons for returns include buyer's change of mind or finding cheaper alternatives elsewhere. Thank you for your understanding and choosing TrusJoy!

We're here to assist you at TrusJoy! You can reach our dedicated customer support team through various channels:

Contact Form:
Visit our Contact Us page to send us a direct message. Simply fill out the form, and we'll get back to you promptly. We'll respond within 12-24 hours from Monday to Friday, excluding holidays.

Email:
For general inquiries and support, email us at support@trusjoy.com. If you have questions about returns, reach out to return@trusjoy.com. We'll respond within 12-24 hours from Monday to Friday, excluding holidays.

Phone:
Feel free to give us a call at +1 917 730 7925 (US) or +44 203 861 7899 (UK). Our team is ready to assist you during business hours. We'll respond within 12-24 hours from Monday to Friday, excluding holidays. Whichever method you prefer, we're dedicated to providing you with exceptional service. Looking forward to hearing from you at TrusJoy!

Unfortunately, we are unable to modify or cancel orders once they have been processed and/or shipped. Our system is designed for efficiency, processing orders immediately after placement. If you need to make changes, please contact us as soon as possible. However, we can't guarantee modifications as orders are often shipped the same day or shortly after processing. For cancellations made before processing, a 15% cancellation fee will be assessed to cover restocking fees and charges from credit card companies. We appreciate your understanding of our order processing procedures at TrusJoy.

At TrusJoy, we sincerely apologize if you receive a damaged or defective product. Your satisfaction is our priority. If this happens, please take the following steps:

Contact the Carrier:
Reach out to the shipment carrier immediately to file a claim for the damaged or lost product. Please save all packaging materials and damaged goods as evidence.

Claim Process:
Follow the claim process provided by the carrier. This will assist in resolving the issue and ensuring you receive the necessary support. We want to ensure your experience with TrusJoy is exceptional. If you encounter any challenges during this process, feel free to contact our customer support team at support@trusjoy.com. We're here to assist you.

Absolutely! At TrusJoy, we value your loyalty and offer a rewarding experience through our Loyalty Program. Here's how you can earn and redeem points:

Sign Up:
Join us and earn points as a welcome gift!

Place Orders:
Accumulate points with every purchase you make.

Subscribe to Newsletters:
Earn points by subscribing to our newsletters.

Engage on Social Media:
Like and follow us on social media to earn additional points.

Share and Refer:
Share and earn a bonus for every referral!

Redeem Points:
Redeem your earned points for exciting perks!

Get 10 points for every $100 spent

100 points for sign up

100 points for subscribing to newsletters

Redeem points for a 5% discount for every 100 points.
Stay informed about our Loyalty Program by exploring the widget on the bottom right corner marked in green. It lists everything you need to know about our rewarding system.
Thank you for being a valued part of TrusJoy!

We collect your personal information for order processing and to provide updates. Your data is securely handled by Shopify. We may disclose information if required by law or if there's a violation. Third-party services adhere to privacy policies. Our site uses cookies, and by using it, you consent to our privacy practices. We prioritize data security, following industry standards. You can opt-out of cookies. Users below the age of consent must not use the site. We may update the policy, and significant changes will be notified. Your information may be transferred if our store undergoes changes or mergers.